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I have just received my merchant facilities package from the bank. This lets me offer, face-to-face customers, the option of using a credit card for their purchases for my book or Mummy Comfort products. The package comes complete with fraud prevention materials, including a DVD. I browsed through the brochure while eating my lunch today and came across some very interesting facts on how to spot a suspicious customer who may be using a fraudulent credit card. Look for the customer who acts unusual. - (that's me) Here are some signs to look for: Does the customer: 1. Appear to be in a hurry or nervous - (what mother isn't in a hurry? And, I am always nervous when I sign a credit card slip. My signature always looks different depending on the scale of the rush I am in) 2. Make purchases without regard to size or price - ( if you need it, the size and price don't matter to a mother of many) 3. Arrive on closing time - ( this comes under the rush thing ) 4. Have no identification - ( because a child pulled apart my purse and I can't find it) 5. Want immediate access to goods - ( of course, we need that toilet paper at home right now) 6. Request transactions to be manually entered - ( that is because my card is faulty and I haven't had time to get a new one from the bank) 7. Make purchases then returns later to make additional purchases - ( that would be because I forgot something, which I am always doing. A shopping list is only useful if you look at it) 8. Pull credit card out of a pocket instead of wallet - ( see above - child pulled apart my purse and I haven't put the credit card back in its spot yet) When you check the signature, always check: Does the customer's signature match the card - ( I never write the last part of my signature the same because I am so nervous at someone watching me sign. So then it doesn't match up with my card) After reading these fraud checks I know why people look at me funny. And, why they ask me to sign my signature again just to make sure I am who I am.
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