February 7, 2008 - Two Thumbs up for Homeschool Tracker Plus!
I have been fiddling with the new program for some time, now. I was struggling with some things... because I simply did not read the manual and tried to learn as I went. That isn't the best way, all the time! LOL
I contacted the company over some error codes and some troubles with saving information and finding the information. I have been back and forth by email and the customer support is AWESOME! I figured out what I did wrong, it had nothing to do with the program... (thankfully!), it was just some errors on my part. Confusion came when I had a computer crash that I was using it on. I had saved some of my progress on the jumpdrive, but not all.
I was helped to find where my data ended up being stored and found a solution to my struggles. Plus some extra tips with making up my transcript which I am currently in process of doing.
I cannot say enough about the program and the people that are there helping out with support. And the gal apologized that it took her so many "hours" to get a reply out to me, as it was evident to her that the email had been lost, so she retyped it. I felt she got back to me in such a timely manner... much quicker than Dell or other support centers I had been to in the past.
Oh, and there is a forum for help with the program. And it is busy! Nice to jump in and find new friends willing to help make your day go easier. I tried other computer planners and just did not have the support like this. There are people there to help you with the basic (free version) and the plus version... which is WAY worth the money in my opinion, especially with the great support. They had previously helped me figure out how to record our HS over 4 years rather than the traditional one year courses. It is hard enough doing things untraditionally, but then trying to track all that information!!! Well, they just made my life so much sweeter!
I am smiling! *Ü*
Warmly, ~Melissa
Comments
February 8, 2008 - Untitled Comment
Posted by eclecticeducation
Thanks for sharing! :)
